Last updated: July 2026
When you use VoiceInsights Africa as a respondent, we collect the voice recording and/or text you provide in response to survey questions, along with basic metadata (channel used, timestamp, and — if you provide it — demographic information like gender or age band). When you use the platform as a client organization, we collect account information (name, email, organization) needed to operate your account.
Respondent data is processed to generate transcripts, sentiment analysis, and aggregated insights for the client organization that commissioned the survey. We do not sell respondent data to third parties. Client account data is used solely to operate and bill for the service.
Every voice interview begins with a spoken consent request. Data is not collected from a respondent without their consent, and respondents may stop participating at any time. See our Safeguarding & Compliance page for details.
Data is encrypted in transit and at rest, and access is restricted by role. See our Security page for technical detail.
If you are a respondent and want data associated with you removed, or if you are a client organization with questions about this policy, contact us at hello@voiceinsightsafrica.com.
This is a working draft policy for an early-stage platform. If your organization requires a reviewed, jurisdiction-specific privacy policy for procurement purposes, please contact us and we will provide one.